Raquel Tours – Privacy Policy (English)
Last Updated: June 2026
At Raquel Tours, we are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Who We Are
Raquel Tours
Hacienda del Álamo, Fuente Álamo
Murcia Region, Spain
Email: info@raqueltoursmurcia.com
Website: www.raqueltoursmurcia.com
2. Information We Collect
We may collect the following personal information when you book a tour, contact us, or use our website:
- Full name
- Email address
- Telephone number
- Booking details
- Pick-up location
- Payment information (processed securely by third-party payment providers)
- Any information you voluntarily provide to us
3. How We Use Your Information
We use your information to:
- Process and manage bookings
- Communicate with you regarding your booking
- Provide customer support
- Send booking confirmations and important updates
- Improve our services
- Comply with legal obligations
We will only use your personal data for legitimate business purposes or where required by law.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with:
- Transport providers
- Activity partners and suppliers
- Payment service providers
- Government authorities where legally required
All third parties are expected to protect your personal information appropriately.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.
6. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce our agreements.
7. Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing of your data
- Object to certain processing activities
- Request a copy of your personal data
To exercise any of these rights, please contact us at info@raqueltoursmurcia.com.
8. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
11. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Raquel Tours
Email: info@raqueltoursmurcia.com
Website: www.raqueltoursmurcia.com
